Computer problem? Talk to a real technician, today.
Independent, UK-based remote and phone support for slow computers, malware, VPN, firewall and software issues. Free diagnosis, fixed price before we start — never a surprise bill.
- UK-based technicians
- Fixed price, agreed up front
- No call-out needed
What happens when you call
- Free phone diagnosis of the actual problem
- Fixed price quoted before any paid work starts
- Secure remote session, you stay in control
- Plain-English explanation, no jargon
Support for the problems people actually have
Independent help across Windows and Mac — pick the closest match, or just call and describe what's happening.
Virus & Malware Removal
Remote or phone-guided removal of viruses, spyware, ransomware and other malware, with a clear price agreed before we start.
Learn more →Slow Computer & PC Tune-Up
Diagnose why your Windows or Mac computer has slowed down and fix the underlying cause, not just the symptoms.
Learn more →Firewall Configuration & Issues
Help resolving firewall software that is blocking legitimate programs, or configuring firewall rules correctly after a change.
Learn more →VPN Setup & Troubleshooting
Setup, configuration and troubleshooting for VPN software on Windows, Mac, phones and routers.
Learn more →Windows Support
General troubleshooting for Windows 10 and Windows 11: updates, error messages, drivers, performance and settings.
Learn more →Mac Support
Troubleshooting for macOS: updates, performance, storage, peripherals and general "something is not right" issues.
Learn more →How it works
The same straightforward process every time — no pressure, no surprise costs.
Call or request a call back
Describe the problem in your own words — no technical knowledge needed.
Free diagnosis
We identify the actual cause and explain it in plain English.
Fixed-price fix
If paid work is needed, we agree the price first — never after the fact.
Frequently asked questions
Are you affiliated with any antivirus company?
No. We are an independent computer support provider. We are not affiliated with, endorsed by, or acting on behalf of any antivirus or software manufacturer, and we do not claim to be their official support line.
How much does support cost?
We start with a free phone diagnosis to understand the problem. If paid remote work is needed, we quote a fixed price before starting — you will always know the cost in advance, and it will not change once work has begun.
Do I need to bring my computer anywhere?
No. Support is delivered by phone or secure remote session. You stay in control of your computer throughout, and can end the session at any time.
Will you ever ask for my password?
No legitimate support provider ever needs your account passwords. We will never ask you to share a password with us.
What if you cannot fix the problem?
If we are unable to resolve the issue we diagnosed and quoted for, we will tell you clearly rather than continuing to charge for further attempts.
What areas do you cover?
We provide remote and phone support across the whole of the UK, since the work does not require an in-person visit.